8151 Norton Parkway | Mentor, Ohio 44060

A Heartfelt Letter to Our Staff

April 21, 2023
All of us at Mentor Ridge are so humbled to receive a letter like this from a recent family. It touches our hearts to feel the true impact our care has on residents and families alike. We know that finding a long-term care facility or rehabilitation center can be difficult, and we thank you for entrusting us with your care.

"I would like to express my deepest gratitude and appreciation for your outstanding care for our loved one over the last five years.

It has been a challenging time for our family. Knowing Irene was in your capable hands gave us peace of mind. Your compassion, dedication, and professionalism were evident in every interaction we had with you, and for that, we are truly grateful.

We would like to thank you for your exceptional care during the last month of Irene's life. Your kindness and understanding have been a source of comfort for us. Your staff went above and beyond to ensure Irene's comfort and dignity were maintained, and we will always remember your exceptional service.

Thank you from the bottom of our hearts for everything that you have done for our family. We cannot express our gratitude enough for the excellent care and support you provided. Please extend our thanks and appreciation to your entire team for their service and dedication."


Tim (Family member of Irene)

Learn more about our residents' and their families' experiences at Mentor Ridge through the testimonials page of our website.


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